Retail.Next is our retail transformation strategy designed to support the delivery of a premium customer experience. Retail.Next is not just about design; it is a holistic approach and covers developments in roles, processes, and tools, effectively what is done, by whom using which IT tool, and can be adopted regardless of an EPOS (current layout) or Retail.Next finish. These webinars focus on areas across Sales and Service, providing detail on specific Retail.Next topics, sharing useful insights and best practice.
| Title | Session Code | Audience | Description | Book your session |
| Vehicle Handover | RN3 | Heads of Business Brand Manager General Sales Manager Sales Manager Sales Executive Genius | This session looks at the Vehicle Handover from Premium Staging to Multifunctional Handover Bays | Book Now |
| One Premium Service | RN5 | Heads of Business Brand Manager Aftersales Manager Service Manager Assistant Service Manager Service Adviser | This session considers ways in which you can provide a personalised, omni-channel customer service experience. We will review the importance of three specific areas; Convenient Appointment, Service Videos and 24-Hour Follow Up which form part of Retail.Next and the Customer Quality Charter. | Book Now |